Conference BasicConference Basics

What is included in the full event price?
  • Activity & Welcome Reception (Sunday, October 22)
  • Conference sessions (Monday, October 23 – Tuesday, October 24)
  • Breakfast, lunch, and break refreshments throughout the duration of the conference (Monday, October 23 – Tuesday, October 24)
  • Dinner and Evening Events (Monday, October 23, and Tuesday, October 24)
  • Complimentary WiFi
Where will Connections 2017 be held?

The JW Marriott Desert Ridge Resort & Spa is the hub of Connections 2017.

JW Marriott Desert Ridge Resort & Spa, 5350 East Marriott Drive, Phoenix, AZ 85054, United States

What are the conference dates?

Connections 2017 officially opens with a Welcome Reception on Sunday, October 22 and runs through Tuesday, October 24, concluding with departures on Wednesday, October 25. We invite you to participate in the activities BroadSoft will host on Sunday, October 22, beginning at 11:00am local time. Activities will include Golf, and an afternoon Pool Party. Or attendees may just opt for leisure time on own.

See the schedule overview and daily agenda here.

What are the activities?

We invite you to participate in the activities BroadSoft will host on Sunday, October 22, beginning at 11:00am local time. Activities will include the annual BroadSoft golf outing, and a pool party. Or you may just opt for leisure time on own. Please click here to see a list of scheduled activities.

How can I stay informed about BroadSoft Connections 2017?

Get the latest announcements about Connections 2017 via our frequent email updates, website or social channels.

Will the event be filmed and photographed?

Yes. We’ll have videographers and photographers on-site to record the action at Connections 2017. By entering and being at this event, you consent to be filmed and photographed. From time to time, BroadSoft uses recorded video and photographs of conference events and attendees in its promotional materials. Unless permission to record and use such images is revoked in writing to BroadSoft, by virtue of your attendance, you agree to the use of your likeness in such materials. All videography and photography will be done in reliance on the consent you give by entering the event.

What should I wear?

Business casual attire is appropriate for the week. Remember to bring comfortable shoes and a sweater or jacket, in case of cool weather and air-conditioned rooms.

Conference BasicRegistration & Payment

Who is eligible to attend Connections?

BroadSoft Connections is a users’ conference that is intended for customers and members of BroadSoft’s ecosystem. To determine your eligibility please contact your BroadSoft Account Manager or email broadsoftconnections@broadsoft.com.

What is included in the full event price?
  • Activity & Welcome Reception (Sunday, October 22)
  • Conference sessions (Monday, October 23 – Tuesday, October 24)
  • Breakfast, lunch, and break refreshments throughout the duration of the conference (Monday, October 23 – Tuesday, October 24)
  • Dinner and Evening Events (Monday, October 23, and Tuesday, October 24)
  • Complimentary WiFi
How do I register?

Please click here and select the appropriate registration type.

Are there discounts available?

Early Bird registration discount is available to our Service Provider, Channel Partner/Resellers and Enterprise customers through Monday, July 31. For our government customers, you may be eligible for a discount. Please contact your Account Manager to find out more.

I received a discount code. How do I apply it to my registration?

On the payment page of the registration process, enter your promotional code into the designated field on the page and click the apply button. The discounted total should be displayed before you continue with the payment process.

Can I use more than one promotional code (if applicable)?

Only one code may be used per attendee.

How do I obtain an invoice showing my registration fee payment?

Once you have completed your registration, there are 2 options: Email Invoice or Print Invoice.

What is the cancellation policy?

Cancellations made by Friday, August 11, will be refunded the paid conference fee less a $500 administrative fee. To cancel your registration, contact broadsoftconnections@broadsoft.com.

Any cancellations received after Friday, August 11, 2017 are not eligible for any refunds; however, you may send a substitute in your place – see below for attendee substitution guidelines.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs.

Are attendee substitutions allowed? If so, how do I do this?

Conference registrations may be transferred between attendees from the same organization. The registrant must send an email to broadsoftconnections@broadsoft.com, and include the name and email address of the replacement attendee.

Are there any resources to help me justify my conference registration?

Yes, use the Justification Letter. It has all the information you need to demonstrate the value of the conference. You can use it as-is or customize it for your needs. Select “Justify Letter” from the “Register” drop down menu on our homepage here.

May I bring a guest?

Yes, one Guest pass is permitted per event registrant. You can purchase a Guest Pass during the registration process for $500 that covers admittance to the Activity & Welcome Reception (Sunday, October 22) and the evening events on Monday & Tuesday, October 23 & 24, which both include food and beverages. The intent of the guest pass is to accommodate a spouse/partner of a full paying registered attendee. Guest passes are not permitted to a person within the same company. Please note: a Guest Pass is only valid for access to the events mentioned above. It’s not valid for admittance to any other conference-related functions. Hotel rooms are exclusively designated for the registered conference attendee – guests must occupy the same sleeping room, or find alternative accommodations outside of Connections 2017 conference hotels.

HousingHousing

Are there specific hotel rates?

BroadSoft has secured discounted guestroom rates at the JW MARRIOTT DESERT RIDGE at a rate of $259 USD per night + taxes, The COURTYARD NORTH STONE SCOTTSDALE at a rate of $199 USD per night + taxes, SPRINGHILL SUITES SCOTTSDALE NORTH at a rate of $179 USD per night +taxes, and a RESIDENCE INN PHOENIX VIEW AT MAYO CLINIC at a rate of $239 USD per night + taxes. Only (1) hotel room per registered attendee is permitted. Please do not contact the hotel(s) directly to book your hotel reservation. All reservations should be requested through the website registration. Should you have any questions specific to hotel reservations please contact the BroadSoft Travel Headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or by emailing broadsoftconnectionstravelhq@madisonpg.com Hotel rooms are available on a “first come, first served” basis. You should receive feedback within 72 hours.

Ground transfers will be provided between the Courtyard, Springhill Suites and Residence Inn and the JW Marriott at designated times on Sunday, Monday and Tuesday, October 22 - 24.

Can I reserve multiple rooms for my company?

Hotel reservations are strictly limited to one hotel room for each registered attendee. This will be based on a first come first serve basis. Please note that guest attendees are not permitted to secure their own room at the Connections 2017 conference hotels.

Is there a deposit required to hold my hotel room?

A credit card is required to guarantee your room reservation during the registration process. A credit card will be required at check-in to pay for all guest room charges.

Will I receive a hotel confirmation number after booking my hotel through the registration website?

A hotel confirmation number will be provided to you via email 2 weeks prior to the conference. If a hotel confirmation number is required for visa or business purposes please email broadsoftconnectionstravelhq@madisonpg.com.

What if I don’t check in on my scheduled arrival date?

If you don’t check in on your scheduled arrival date the hotel will cancel your entire reservation and can choose not to reinstate your reservation, even if you arrive the next day. Additionally, there will be a penalty charge of one (1) night’s room rate plus applicable tax, regardless of whether or not the reservation has been reinstated. This applies to all conference hotels – JW Marriott, Courtyard, Springhill Suites and Residence Inn.

How can I pre or post extend my stay?

Pre and/or post extension requests must be submitted during the registration process. All extension requests are based on hotel availability and cannot be guaranteed. Once your request has been processed, you will receive an email from BroadSoft Travel HQ either approving or denying your extension dates within 72 business hours.

Cancellations & SubstitutionsCancellations & Substitutions

What is the conference cancellation policy?

Cancellations made by Friday, August 11, will be refunded the paid conference fee less a $500 administrative fee.

Any Cancellations received after Friday, August 11, 2017 are not eligible for any refunds.

If for any reason the conference should be cancelled, BroadSoft Connections will refund the full registration fee within 90 days of cancellation. BroadSoft is not responsible for airfare, hotel, or other costs. Conference cancellation requests should be emailed to broadsoftconnections@broadsoft.com.

How do I cancel my hotel room?

Once you receive your registration confirmation email you can click on the link provided in the email to easily modify or cancel your hotel reservation under “My Travel”. You may also contact BroadSoft Connections Travel Headquarters at (888) 231-9187 or +1-212-653-1291 (ID 7015) or email broadsoftconnectionstravelhq@madisonpg.com to cancel your hotel accommodations. All cancellations must be confirmed within 24 hours of your arrival date otherwise the hotel will charge for one night’s room rate plus applicable taxes. This applies to all conference hotels.

Can I substitute a colleague if I can no longer attend?

If you are unable to attend Connections, you may transfer your registration (as applicable) to another person within your company by Monday, October 2. Please submit your substitution requests to broadsoftconnections@broadsoft.com. IMPORTANT: Be sure to contact broadsoftconnectionstravelhq@madisonpg.com to amend your hotel reservation. For registrations received after October 2, no substitutions or refunds will be permitted.

If I cancel my conference registration, is my BroadSoft discounted hotel reservation cancelled as well?

Please note per hotel policy, cancellations for a guest room reservation must be received in writing (via email) 72 hours prior to the expected day of arrival. If a cancellation of a reservation is not received by the required date, the cancellation penalties will be equivalent to the entire stay.

You may change the guest name on your reservation up to 72 hours prior to your expected arrival. Substitutions/name changes within 72 hours of your expected arrival date are not guaranteed and subject to availability and discretion of the hotel.

TravelTravel

Where can I find information about Phoenix and local attractions?

To learn more about Phoenix and things to do while in town, visit here

What is the weather like in Phoenix in mid-October?

It’s beautiful! Temperatures are typically 82 - 88 degrees F. Bring a sweater or jacket for cooler nights. Check out the average temperatures in Phoenix in October here.

Which airports are closest to Phoenix?

Phoenix Sky Harbor International Airport (PHX) services the greater Phoenix region.

How do I get from the airport to the conference?

Based upon history over the past few conferences, we have learned that attendees prefer the flexibility to be on own to find their way to the conference hotels. No shuttle service will be provided from the airport to the hotels on arrival days.

The average price of a taxi from the airport to the hotel is $35 - $50. Uber and LYFT are also available in the Phoenix area.

How do I get from the Courtyard, Springhill Suites or Residence Inn to the conference on Sunday, Monday and Tuesday?

BroadSoft Connections 2017 will be offering shuttle service between the overflow hotels and the JW Marriott at designated times on Sunday, Monday and Tuesday, October 22 – 24. It is a quick 15 minute shuttle drive between the properties. Additional details will be available as the conference nears.

Will departure transportation be available on Wednesday, October 25?

Departure shuttles will be provided. Details coming soon!